Applications Engineer – APPS II / APPS III

Position

Job Description

Provide applications support including Test Cell Integration and Test Program Development, Debugging, and Qualification
Interface with internal and external customers to identify and troubleshoot a wide range of complex operational, both hardware and software, issues and define the improvement.
Advice and consultation with customers on specific technical projects, including implementation
Provide pre/post-sales support including technical presentation, customer demos, integration with the customers’ equipment, processes and facilities
Communicate with customers and peers to define the hardware and software requirements
Acts as intermediary and field escalation focal point between customer and departments by providing technical support and documentation to field engineers and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Implement the FCO (Field Change Order): new software, firmware and hardware releases
Deliver customer technical training classes, Operations and Programming.

Qualifications – Skills / Abilities / Experiences:

Keen understanding of device test techniques and methodology, particularly design for test (DFT) and structural tests such as Scan/ATPG, JTAG, and memory BIST.
Proficiency in Java, Visual Basic, C++ and Linux environment
Experience in production optical metrology systems and optics alignment.
Understanding of system control software and ability to work with SW engineers to troubleshoot.
Form effective cross-functional relationships and to communicate product design and operational requirements clearly
Good technical and problem-solving skills and reasoning ability
Excellent interpersonal and written/verbal communication skills. Tech-Writing skill and Trainer experiences are plus
Ability to effectively communicate in a multi-lingual and culturally-diverse environment.
On-site Support Experiences is plus
Domestic and international travel; Up to 30%

Credentials and Experiences

BSEE degree with 10+ years of industry experience
Work experience in application and technical support in the related field, such as ATE, Prober, WLBI, and/or Package Device Burn-in Systems